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Under the supervision of the Support Services Program Manager, the Education & Employment Case Manager will be responsible for supporting all aspects of 1:1 education programming throughout Urban Peak. The Education Case Manager will also be responsible for collaboration with Program Case Management to ensure ongoing education & employment needs are met, the creation of education & employment case plans for youth, as well as collaboration with the Education & Employment Coordinator. This includes but is not limited to: GED subject test preparation and tutoring, high school re-enrollment support, additional tutoring and homework support, being a direct contact with education community partners who work in our building with youth (Ex: Field Academy, Zero Drop Outs), and providing classroom support during designated classroom times.

This position will also develop individual employment plans with youth and collaborate with other agencies and Urban Peak departments to identify and meet career goals with Urban Peak youth. Other duties include: facilitating education & employment hours as needed; providing youth with ongoing support, mentoring, and job coaching; working with the coordinator to identify resources for youth to develop skills and connect youth with those resources; working shelter floor shifts as assigned; and coordinating floor programming.

Additionally, the Education & Employment Case Manager will collaborate with the Education & Employment Coordinator in all other aspects of team programming, assist in program facilitation in a manner that accommodates youth and staff safety, coordinate with other Urban Peak staff on youth service plans and goals, collect and input client documentation and service data, and work on other duties as assigned and needed/assigned.

Who You Are:

A master’s degree in social work, psychology, or child development or education or counseling AND a minimum of two (2) years’ treatment-oriented or case management experience; OR a bachelor’s degree in behavioral science, human services, education or counseling or related fields AND three (3) years’ experience working with children/youth; OR 5 years’ full-time (FT) experience with homeless or runaway youth.
Experience in teaching or counseling preferred.
The ability to connect well, work effectively, and communicate in a culturally responsive manner with a diverse youth population.
An understanding of trauma informed care and harm reduction principles and an ability to implement these approaches.
Ability to handle multiple tasks and to assess and change priorities based upon agency and client needs, in an environment that sometimes includes interpersonal conflict and chaos.
Confidence in timely and accurate data collection and the ability to maintain accurate and thorough client files (this position will utilize Salesforce).
Able to function as a member of an interdisciplinary team and work with collaborating agencies.
Must be team-oriented and able to coordinate with various departments and staff.
Commitment to equity, trauma-informed care, and positive youth development.
Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
Lived experience reflective of the youth we serve encouraged but not required.
Understanding of the provision of and commitment to trauma-informed care and positive youth development.
Ability to travel locally and represent the organization at external meetings and events.
Ability to use second language in written and verbal communication is desired but not a requirement (most common languages in the Denver Metro area).
Must be team-oriented and able to coordinate with various departments and staff.
Must be computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
Must be insurable as a driver on Urban Peak’s auto liability policy in order to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks.
Ability to pass pre-employment TB Screening.
Ability to pass pre-employment physical examination.
Provide proof of education (HS Diploma OR Official Transcripts).

What You Will Do:

GED, High School, & Post-Secondary Support.
Provide support in all aspects of GED preparation, secondary, and post-secondary pursuits.
Serve as point of contact for Urban Peak youth enrolled in local high schools.
Attend Education classroom hours and all functions of the classroom space.
Conduct assessment tests and strategize GED preparation planning with students.
Conduct presentations and classroom activities for GED students, tutor students in GED subjects.
Help support secondary students in the classroom with homework, scheduling, school services, etc.
Work with the Education Coordinator in maintaining connections with local Post-Secondary institutions.
Assist with youth accessing and submitting required post-secondary admission and financial aid documents, and ways to help youth effectively enter and succeed in post-secondary institutions.
Assist in supporting classroom volunteers and tutors helping with program.
Work in collaboration with on-site Community Partners and Urban Peak in all aspects of program delivery.

Employment & Job Readiness Support:

Collaborate with coordinator on employment events such as employer meet and greets, job shadows, job tours, or job/learning fairs.
Create and manage soft skills workshops to enrich employment skills learning.
Oversee delivery of responsibilities, professional development, and skills gain/examination process for youth training participants.
Set and keep specific training and job search hours and assist in check in’s with employed youth.
Work with staff to recruit and engage any youth interested in education and employment programming at Urban Peak.
Ensure client safety, provide appropriate and effective services, and maintain a safe and positive environment in open assistance hours.
Assist youth in developing job search skills, filling out applications, professional portfolio development, and other needs that youth may be related to employment.
Guide youth in career exploration and provide support in developing skills and meeting prerequisite requirements for identified employment goals.
Collaborate across Urban Peak programs to support youth entering the workforce.

Administrative Duties:

Help maintain internal education & employment partnerships.
Assist full-time volunteer and classroom volunteers.
Data collection, data input, and evaluation of all education related activities.
Keep the Education & Employment Coordinator informed of problems, concerns, needs, trends, or unusual circumstances in a timely manner.

Direct Service:

Build relationships with youth by providing personal interest and attention to each youth, remaining sensitive to the objective of supporting each youth in social, emotional, and intellectual development.
Meet with youth to obtain education history and complete assessments as necessary.
Collaborate with other Urban Peak staff and service providers to help youth accomplish education goals.
Communicate and follow up with youth and staff on education goals to ensure progress, increase likelihood of educational goal completion, revise plans, and provide support and accountability.
Provide guidance to youth based on the principles of trauma informed care and positive youth development.
Work with team to market programming to youth, staff, and external partners.
Recruit for and engage youth in programming.
Act as a positive role model to further Urban Peak’s goals.
Attend all required training, staff meetings and client reviews, being prepared to address client issues.
Work milieu shifts and provide support in other Urban Peak Programs with the goal of connecting with youth and encouraging entry into education programming.

What We Offer:

Salary: $ 24.50 / Hour.
Shift Schedule: Monday 7am – 3:00pm & Tuesday - Fridays 8am – 4:00pm.
Holiday requirement: 3 Holidays a year.
On-Call requirement: 3 on-call shifts a year.
100% Employer paid Medical and Dental plans - Buy-up plans available.
Vision Plan.
Flexible Spending Plan – Health & Dependent Care.
Accident Coverage | Critical Care & Hospitalization Ancillary Plan.
Employer paid Basic Life and AD&D.
Employee Voluntary Life Insurance.
Employer paid Short-Term and Long-Term Disability.
Colorado Paid Famli Leave Private Plan – Employee / Employer Split @ 50%.
403(b) Retirement Plan with 2% Agency Match.
Employer paid RTD Eco Pass.
10 Paid Holidays.
48 hours Paid Sick Time.
120 hours of Vacation to start on an accrual basis.
Robust Employee Assistance Program.
Second Language pay differential.
Staff support for lateral growth through training and mentorship.

Application Deadline: November 30, 2026.

Who We Are:

Founded in 1988, Urban Peak is the only non-profit organization in Denver that provides a full convergence of services for youth ages 12 through 24 experiencing homelessness or at imminent risk of becoming homeless. Our goal is to meet youth where they are and to provide them with the assistance and support, they need to become self-sufficient or obtain the necessary services they need to exit a life on the streets.

Urban Peak provides numerous programs and services that are founded on the principles of trauma-informed care and Positive Youth Development to assist youth in reaching their potential and living a successful life off the streets. Services include street outreach, a 136-bed shelter for youth ages 12 through 24, daytime drop-in services, supportive housing, education and employment services, case management, life skills courses, behavioral health evaluations, meals and more. The youth served at the shelter come from a variety of backgrounds, and we strive to be a safe community for all youth, regardless of race, ethnicity, national origin, religion, class, educational background, sexual orientation, gender identity, or ability status.

Urban Peak embraces diversity and considers all qualified candidates that have an interest in the non-profit sector. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, HIV/AIDS status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage all candidates to apply via https://www.urbanpeak.org/join-our-team.

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